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Privacy Policy

At FGT, the privacy of your personal information is paramount.

We have a policy in place that strictly governs how and when we use your details. All our clients, contractors, job applicants and prospective employees are covered by the FGT privacy policy (and laws), which addresses the following –

  1. Collecting and using your personal information
  2. How it may be disclosed
  3. Accessing and updating your personal information
  4. Investigating breaches of privacy and lodging complaints
  5. Contact FGT

FGT reserves the right to review and change this Policy.

1. Collecting and using your personal information

We collect personal information to facilitate job placements and recruitment opportunities for job applicants and to deliver the best possible service to our clients.

Generally, the type of personal information we collect about you is what features in your application or resume. These details, for example, include your name, mailing address, telephone number, e-mail address and career history.

Mostly, your personal information is obtained directly from you either by telephone, in person, letter, fax, e-mail, or our website. We will also obtain your personal information from third parties such as referees, educational institutions and former employers.

Ascertaining sensitive information such as performing a check on criminal records or health (e.g. disability), is done with your prior knowledge and approval.

Personal and sensitive information will also be collected when we receive:

  • results of inquiries that we might make of your former employers, work colleagues or educational institutions
  • the results of any competency or medical test; performance feedback (whether positive or negative);
  • a reference about you;
  • any information about a workplace accident in which you/were are involved;
  • we receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you are/were involved;

2. How it may be disclosed

We may disclose your personal information for the purposes it was collected. We may disclose your personal information to:

  • referees;
  • potential employers;
  • clients who may wish to engage your services as a contractor or temporary;
  • organisations that conduct competency or psychometric tests;
  • a workers’ compensation body;
  • suppliers of services to us;
  • where necessary, the Australian Federal Police to verify whether you have a criminal record.
  • or to educational organisations to the extent necessary to verify your qualifications

In the event we engage a third party organisation to perform services for us which involve handling personal information we take reasonable steps to prohibit the contractor from using personal information except for the purposes for which it was supplied.

We will not use your personal information for any purpose which is not related to the service we provide to you or for any purpose for which you would not reasonably expect us to use your personal information.

3. Accessing and updating your personal information

If your personal information changes please contact us. We may also contact you from time to time to check the information is still correct. A request for access to the personal information should be made in writing to the attention of your FGT consultant or send to:

The Privacy Officer
FGT Recruitment
3/10 West Promenade
Manly NSW 2095

Investigating breaches of privacy and lodging complaints

If you have a complaint about our privacy practices or our handling of your personal information please contact our privacy officer.

The Privacy Officer
FGT Recruitment
3/10 West Promenade
Manly NSW 2095

Phone: +61 2 8264 6801

We will aim to achieve a quick and satisfactory resolution of your complaint within a reasonable timeframe. Upon receipt of your complaint, we will advise you on the expected response time.

We will try to resolve the matter in a number of ways:

  1. We will discuss options for resolution with you and if you have suggestions about how the matter might be resolved you should raise these with our Privacy Officer.
  2. We may request further information from you. You should be prepared to provide us with as much information as possible, including details of any relevant dates and documentation. This will enable us to investigate the complaint and determine an appropriate solution. All details provided will be kept confidential.
  3. Where necessary, the complaint will be investigated. We will try to do so within a reasonable time frame. It may be necessary to contact others in order to proceed with the investigation. This may be necessary in order to progress your complaint.
  4. If your complaint involves the conduct of our employees we will raise the matter with the employee concerned and seek their comment and input in the resolution of the complaint.
  5. If your complaint is not able to be resolved at a local level it will be referred to our General Manager.
  6. If your complaint is found to be substantiated, you will be informed of this. We will then take appropriate agreed steps to resolve the complaint, address your concerns and prevent the problem from recurring.
  7. If the complaint is not substantiated, or cannot be resolved to your satisfaction, but this Policy has been followed, the decision may be referred to an appropriate intermediary. For example, this may mean an appropriately qualified lawyer or an agreed third party, to act as a mediator.

We will keep a record of your complaint and the outcome. If you believe that FGT has acted inappropriately and has unsuccessfully dealt with your complaint, you can contact the Office of Fair Trading to determine next steps.