INFRASTRUCTURE
 LAN SUPPORT |
Operators Helpdesk Support (Level 1) Desktop Support (Level 2) Network Engineer (Level 3) |
 WAN |
Cisco Engineer Voice / Comms Engineer Network Designer |
| SENIOR |
Technical Architect Solutions & Enterprise Architect |
| TECHNICAL SPECIALISTS |
Security Engineer Security Consultant Messaging Specialist Citrix Engineer Unix Administrator Unix Consultant |
| MANAGEMENT ROLES |
Helpdesk Manager Network Manager IT Manager |
| TRAINING |
Training Delivery Training Documentation Training Management Training Coordination Training Change Management Training Needs analysis Training Analysts Training Technical Writers |
